Tuesday, June 29, 2004

CRM and Small Businesses

I stumbled upon this insightful discussion about CRM (customer relationship management) software for small businesses.



Check it out if you want a lesson in small businesses' attitudes toward CRM software. You will even find specific recommendations on CRM software packages for small business.





One of the most interesting aspects of the discussion is the way it illustrates how small businesses approach many purchasing decisions -- by word-of-mouth recommendations from other small businesses.

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